FAQs

For Members:

  1. Sign in and go to Order History.
  2. Select the order you want to track.
  3. Use the tracking code on the courier’s website.

For Guests: You’ll receive the tracking code via email once dispatched, and you can track directly on the courier’s site.

No, you can shop as a guest. Creating an account helps track and manage orders easily.

Once your order and payment are successful, we’ll send an order confirmation email. Check spam/junk folders if you don’t see it.

Please contact Customer Care as soon as possible for changes or cancellations.

Yes, reach out to Customer Care for details.

Cancellations may occur due to:

  • Stock availability
  • Payment issues
  • Incorrect delivery address

Orders usually take 2–9 working days depending on warehouse and delivery address.

The courier will attempt redelivery up to 3 times. If failed, it will be returned. Contact Customer Care for re-arrangements.

Sorry, phone orders are not accepted. Please order through our website.

  1. Add item(s) to cart
  2. Proceed to checkout
  3. Log in or continue as guest
  4. Enter delivery & payment details
  5. Confirm order
  • Credit Card
  • Debit Card
  • Cash on Delivery
  • GCash
  • GrabPay

Yes, with Cash on Delivery. Please prepare exact change.

Yes, within 14 days if unused and in original packaging. Sale items are not eligible unless defective/incorrect.

No, online purchases must be returned through the online store.

We’ll email you once your return is processed.

No walk-in returns. Please contact Customer Care for guidance.

Replacements are shipped within 2–3 working days after return approval.

Customers cover return shipping, except for defective or incorrect items.

ABClub is the official loyalty program of SONAK, rewarding you for purchases made ABC-MART online and in-stores. Members enjoy cashback (ABC₱), welcome bonuses, birthday vouchers, and exclusive tier-based perks.

Sign up at abc-mart.com.ph or in-stores, no minimum spend required. It’s free and 100% virtual.

You earn cashback depending on tier level for eligible purchases.

  • Insider – ₱0 annual spend
  • Classic – ₱15,000 annual spend
  • Platinum – ₱40,000 annual spend

Your tier upgrades automatically once your yearly spend meets the requirement.

You earn cashback on every qualifying purchase based on your tier:

  • Insider: 1% Cashback
  • Classic: 2% Cashback
  • Platinum: 3% Cashback

Cashback is credited after your order is completed and can be used for discounts on future orders.

You can redeem your available cashback at checkout online or in participating stores. Cashback cannot be converted to cash or refunded.

No, cashback is only usable for purchases.

Cashback expires 6 months after earning based on your latest (last) transaction date.

Yes. Members can earn up to ₱15,000 cashback per calendar year (January 1 – December 31).

Cashback are re-credited only for defective/incorrect returns. Change-of-mind returns are not refundable.

One voucher per order, but you can stack it with cashback.

All new members receive a 10% Welcome Bonus voucher upon joining. Voucher expiry varies by tier:

  • Insider – Expires in 7 days
  • Classic – Expires in 90 days
  • Platinum – Expires in 90 days

Yes! Members get a 15% Birthday Voucher valid for purchases during their birth month.

ABClub Members enjoy free shipping on all purchases.

No. ABClub membership is non-transferable and can only be used by the registered account holder.

You can update your information anytime through your account profile. SONAK’s Privacy Policy applies to all collected and processed data.

For assistance, email support@abc-mart.com.ph. Our Customer Care team is available Monday to Friday, 9:00 AM – 6:00 PM (excluding national holidays).