FAQs

For Members:

1. Sign in and go to Order History.
2. Select the order you want to track.
3. Use the tracking code on the courier’s website.

For Guests: You’ll receive the tracking code via email once dispatched, and you can track directly on the courier’s site.

No, you can shop as a guest. Creating an account helps track and manage orders easily.

Once your order and payment are successful, we’ll send an order confirmation email. Check spam/junk folders if you don’t see it.

Please contact Customer Care as soon as possible for changes or cancellations.

Yes, reach out to Customer Care for details.

Cancellations may occur due to:

• Stock availability
• Payment issues
• Incorrect delivery address

Orders usually take 2–9 working days depending on warehouse and delivery address.

The courier will attempt redelivery up to 3 times. If failed, it will be returned. Contact Customer Care for re-arrangements.

Sorry, phone orders are not accepted. Please order through our website.

1. Add item(s) to cart
2. Proceed to checkout
3. Log in or continue as guest
4. Enter delivery & payment details
5. Confirm order

• Credit Card
• Debit Card
• Cash on Delivery
• GCash
• GrabPay

Yes, with Cash on Delivery. Please prepare exact change.

Yes, within 14 days if unused and in original packaging. Sale items are not eligible unless defective/incorrect.

No, online purchases must be returned through the online store.

We’ll email you once your return is processed.

No walk-in returns. Please contact Customer Care for guidance.

Replacements are shipped within 2–3 working days after return approval.

Customers cover return shipping, except for defective or incorrect items.