Privacy Policy

This Privacy Policy is provided by Sonak Asia Pte. Ltd. (also referred to as "SONAK", "Us", "Our" or "We"). By using our website, you hereby agree to the Privacy Policy imposed hereon, whether as a guest or a user.

This Privacy Policy details the types of information we collect, the user or viewer’s options about such information, and how we use, share, update, and secure such information, in accordance with the Philippine Data Privacy Act of 2012 (the “Data Privacy Act”). This Policy applies to information obtained in connection with SONAK’s operations through our Site, social media presence, emails, marketing campaigns, digital and online advertising.

This Policy and your use of our Site is subject to our Terms of Use. If you have questions about this Policy, please contact us at privacy.saph@sonak.com.ph.

I. Classifications of Information Collected

The information we collect is Personal Information that includes your name, mailing address, email address, date of birth, credit/debit card information (and related payment information), and/or telephone/cellphone number. We also collect information that identifies you as an individual and other information associated with it.

A. Information Provided by You

We collect the information you provide to us once you:

Create an account with us
Make a purchase
Contact us via any customer service method
Participate in customer research, surveys, sweepstakes, or promotions
Subscribe for email, text, or other messages
Download or use our Site
File a claim or participate in investigations regarding claims or losses
Otherwise, communicate information to us

B. Information We Receive from Third Parties

We may receive information from third-party sources that help us update, improve, and/or analyze our records or data, perform marketing and research services, or detect online attacks and fraudulent activity. We also work with third-party service providers that provide feedback about our Site, including analytics services such as Google Analytics.

C. Passively Collected Information When You Use our Site

We may collect “User Activity Details” through cookies and similar technologies. This includes IP addresses, device information, browser and screen resolution, location, user ID, webpages visited, search keywords, products viewed, and mobile device usage. We may also associate your User Activity Details with you as an individual.

D. Social Media

We connect with customers through social media services such as Facebook, Instagram, Twitter, and TikTok. Interactions with us through these platforms are governed by this Privacy Policy, while information stored on the social media service is subject to its Privacy Policy.

II. Your Options

We provide several options regarding our collection, use, and disclosure of Personal Information:

Unsubscribe to Email: You may unsubscribe from marketing emails by emailing privacy.saph@sonak.com.ph with "PERSONAL DATA" in the subject line. Unsubscription may take up to 30 days to reflect in our system.
Disabling Cookies: You may access our Site without accepting certain information technologies, but some features may be limited. You can also turn off cookies or adjust browser settings.
Location Details: You may choose not to allow specific location information via your browser settings. General location obtained from IP address may still be used.
Request for Deletion of Personal Records: You have the right to request deletion of your Personal Data by emailing privacy.saph@sonak.com.ph when there is no good reason for continued processing.

III. Use of Your Information

Your Personal Information is used as follows:

Accomplishing, delivering, and communicating about requests and orders
In connection with loyalty programs
Processing payments, returns, and related transactions
Conducting surveys, contests, or promotions
Registering customer accounts
Providing customer service
Conducting research and analysis
Informing about products and promotions
Enhancing products, Site, and social media accounts
Promoting products of SONAK and partners
Protecting Site security
Other disclosures at the time of collection

In doing so, we may:

Combine information collected from various sources
Combine Personal and non-Personal Information collected online/offline
Disclose information within our company and affiliates
Retain information no longer than two years for products, legal duties, or agreements
Collate information for retention within company and service providers
Process user activity information for Site/social media activities
Use general location information for marketing purposes

IV. How We Disclose Your Details

Provide products or services via affiliates, subsidiaries, related entities, and partners
Shipping and payment card processors
Comply with legal and regulatory requirements, including law enforcement requests

All disclosures are confidential and subject to the Data Privacy Act.

V. Security

We use various security measures to protect Personal Information. Our Site applies encryption technology, and customer accounts and passwords are restricted and protected.

VI. Children

Our Site is not directed toward children under 18. We do not knowingly collect Personal Information from children without parental consent. Parents/guardians may contact privacy.saph@sonak.com.ph regarding any unauthorized collection.

VII. Third-Party Links

Our Site and social media accounts may link to other sites. These other sites are governed by their own privacy policies. We are not responsible for their practices.

VIII. Access to and Control over your Personal Information

You have rights under the Data Privacy Act to access, update, correct, or withdraw consent regarding your Personal Information. Contact privacy.saph@sonak.com.ph for any access, correction, or complaints.

IX. Privacy Policy Updates

We may update this Privacy Policy from time to time. Material changes affecting you will be notified at least 30 days in advance. If you disagree, stop using our Site or cancel your account by contacting privacy.saph@sonak.com.ph.